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FAQ

Ladybug Junction is always pleased to offer a secure online shopping experience while offering the highest quality product for the best value. Below we have provided ordering information and FAQ to help answer your specific questions before you place your order. Happy Shopping!


What are standard shipping charges?

Our Flat Rate Shipping is $9.95 on ALL orders.

Exclusions:

Shipping rates are for valid shipping addresses within the Continental United States for standard ground delivery services. Any expedited shipping services such as overnight, 2 day, etc. will be assessed on a quote bases, all fees at the expense of the customer. Orders to Alaska/Hawaii are assessed on a quote basis.

Enjoy Free Shipping Perks in our Preferred Customer Program. Not a member? Join The Club Today & save 10% off your 1st order.

Ladybug Junction reserves the right to discontinue or change the Free Ship or Flat Rate Programs at anytime.

Who is Ladybug Junction?

Ladybug Junction is an online store offering beautiful home decorating solutions for all areas of the home with great gifting ideas for even those hard to buy for friends and family members. We are an ultra small woman owned private proprietorship operating as an online only store having no physical storefront.

Our private office is located roughly 20 minutes outside of Pittsburgh Pennsylvania. Ladybug Junction Country Crafts, later shortened to Ladybug Junction was established in the year 2000 with the mission to offer its customers designer home textiles and accessories giving the customer the ability to easily style their space within an affordable price point. Our previous focus had been dining and kitchen themes. Today we offer designs for all areas of the home making decorating so easy, it's 1 Snap 2 Design. We welcome you and are pleased to offer you any assistance as you design your space.

How do I contact Ladybug Junction?

EMAIL

Feel free to use the CONTACT US link to send us an email using our form, or email us at info@ladybugjunction.com.

PHONE

We can be reached by dialing 412-719-6971. If we don't answer, please leave us a message and we'll call you back promptly. We are available to return calls Monday thru Friday 10:00-5:00 eastern standard time. Please be sure to include your name, phone number, best time to reach you, and your specific questions so we may best assist you when returning your call. 

Telephone Solicitation will NOT BE accepted.

We DO NOT ACCEPT PHONE SOLICITATIONS. Our phone line is for our customers only. Although we appreciate the fact that you wish to contact us and provide your product or services, we are also working to best service our customers. Unless our staff has requested that you contact us directly using this number, we do not give permission for solicitation.

Do you ship internationally?

At this time we only ship to United States addresses.

Bedding Sizes - Will the quilt fit my bed?

With new mattresses with different sizes on the market today, it's difficult to know what size will be the best fit. The best way to find the right size is to properly measure your mattress. To do this, remove all linens. Measure the length of the mattress from left to right, and then head to foot. Quilts measurements are typically the width (left to right) and then the length (head to foot). From the top corner of the mattress, now measure down towards the floor where you would like the drop to end. Typically you want to end slightly lower than where the mattress touches the box spring if you are using a bed skirt, to the floor if not using a bed skirt. Most beds require a minimum of a 14in drop. By taking your width measurement, add the drop 2 times for the sides (ex King: 72+14+14), and then take your head to foot measurement and add 1 drop time for the foot of the bed (ex King: 80+14). This gives you an idea of the minimum measurement you'll need when ordering.

Do you stock all items?

One of the most annoying things to deal with is ordering an item from an online retailer and then being notified a week later that your item is out of stock. We feel your pain and have had the same experiences, therefore we work very hard to ensure that the items that you are ordering are in stock and available for shipment. When an item goes out of stock, we do our best to update our website so only available items appear.

Some of our items do take a little longer than the standard 48 business hour processing and will be noted as such near the Add to Cart button.

During the busy holiday season there is always a chance with the rush that an item may fly off our shelves before we can update the page. We will notify you within 24 business hours from receipt of your order regarding any delays. If we run out of an item we will notify you of when it will return. In the rare case that an item is discontinued during the process of your order, we will do our best to help locate the item from another retailer for you.

Do you have a print catalog?

We DO NOT offer a printed catalog. Our website is our online catalog offering the most up to date information and detail of our product line. We do send mailings via email to opt-in customers offering information on upcoming product lines, sales, and events. To make sure that you're receiving our emails simply use the CREATE ACCOUNT button above to opt into our email service. Additionally we have perks for return customers who maintain an account with us so you'll want to make sure that you're connected with us.

Click Here to Create an account to Save.

Do you offer wholesale?

We DO NOT offer wholesale, we are an online specialty retailer of fine bedding, textiles and gifts, we are not licensed to offer wholesale.

Privacy Policy / Protection of Personal Information

Privacy Policy: Ladybug Junction will not share or sell your personal information with any party. Your privacy is important to us. When your name, address, and email address are provided to us, we will not share this information with other companies other than for shipping purposes and will never share financial or personal information about you or your household. We wouldn't want information shared about our family members and share the same feelings about our customers. Our payment processor is PayPal. Please also feel free to review PayPal's privacy policy: Click Here.

Protecting your personal information: Ladybug Junction uses PayPal for it's merchant services. PayPal was built to keep it's customers and sellers information safe and secure. Whether using your own PayPal account or paying with a credit card your information is completely safe, secure, and encrypted. With PayPal, your credit information is submitted and protected using the highest level commercially available encryption. Your credit card is processed through PayPal and the only information that Ladybug Junction is provided is information pertaining to shipping your purchased items. Ladybug Junction is never provided your credit card information unless you provide it directly to us via via phone order.

Is online ordering secure?

Yes! Ladybug Junction is pleased to offer our customers secure online shopping using PayPal Merchant Services. We are a verified member of PayPal as well as a member of the PayPal shops. Simply make your selections online using the add to cart buttons or review your order by selecting the view cart button. Once you have made your final selections, simply proceed to checkout using the cart button at the top of the page to complete your purchase online. Ladybug Junction accepts Visa, MasterCard, American Express, Discover. If you wish, you may also use your PayPal account, however you DO NOT need to have a PayPal account to order. PayPal is simply our payment processing firm.

How do I cancel an order?

ALL CANCELLATIONS MUST BE IN WRITTEN FORM. EMAIL CANCELLATIONS ARE ACCEPTABLE.

We process orders promptly so often cancelation isn't possible once orders are placed, however we will do our best to stop an order when we are able.

In the event of a cancellation after shipment, the buyer may refuse the shipment, however a 20% restocking fee and freight charges will be applied prior to buyer refund.

How are orders shipped?

ALL orders are shipped using 1 of the following service companies: FedEx, UPS, or USPS using their ground delivery services.

Ladybug Junction does it's best to ship orders within 24-48 business hours from receipt of order where possible. Ladybug Junction ships Monday thru Friday with the exception of holidays. During the holiday season, please expect a possibility for delays as volumes increase. A shipping timeframe is provided in the Product Description of each item. Please note, some products do take longer to ship and will be noted in the product description.

Once shipped, the above services take anywhere from 3-7 business days to make it to your destination address. Ladybug Junction will update your order once the order ships and you will receive a system generated email with tracking number and servicer. If you do not receive an email within 3 business days after posting your order, please feel free to contact us using our contact form or at info@ladybugjunction.com for further information.

How can I handle an item that is damaged upon receipt?

Claims must be reported by phone or email within 10 days from receipt of order. In most cases we will request that you email us photos of the damages for claims. Please keep all packaging and damaged items as the shipping company may need to review the damaged items and packing. Please feel free to us our contact us form or email us at info@ladybugjunction.com with the specifics of the damages.

Handcrafted items statement

We offer handcrafted imported and American made products. Articles are subject to some variation in size/shape/color.

What is your return policy?

We offer handcrafted imported and American made products. Articles are subject to some variation in size/shape/color.

Do you charge sales tax?

ALL Pennsylvania residents are subject to a 6.00% sales tax. Ladybug Junction is located in Allegheny County and is required to charge an additional 1.00% for a total of 7.00%.