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FAQ

 

Ladybug Junction is always pleased to offer a secure online shopping experience while offering the highest quality product for the best value. Below we have provided ordering information and FAQ to help answer your specific questions before you place your order. Happy Shopping!


WHAT ARE STANDARD GROUND SHIPPING CHARGES?

 


FREE STANDARD SHIPPING On Orders of $75 or More / Less than $75 Flat Rate $8.95

Exclusions: 
Shipping rates are for valid shipping addresses within the Continental United States for standard ground delivery services. Any expedited shipping services such as overnight, 2 day, etc will be assessed on a quote bases, all fees at the expense of the buyer. Orders to Alaska/Hawaii will be assessed on a quote basis. Ladybug Junction reserves the right to discontinue the Free Ship or Flat Rate Programs at anytime.

 

 

 

WHO IS LADYBUG JUNCTION?

Ladybug Junction is an online catalog offering decorating solutions for all areas of your home and great gifts and ideas for even those hard to buy for friends and family members. and Gift Giving needs. Ladybug Junction Country Crafts is a private proprietorship. Ladybug Junction is an online operation and does NOT have a physical storefront.

 

Our main private office is located roughly 20 minutes from Pittsburgh, Pa. Ladybug Junction Country Crafts was established in the year 2000 with the mission to offer its customers home textiles and accessories in themes so the homeowner is able to design their space with the appearance of professional design without the designer prices. Our previous focus had been dining and kitchen themes. Today we offer designs for all areas of the home making decorating so easy, it's 1 Snap 2 Design. We welcome you and are pleased to offer you any assistance as you design your space.

 

 

HOW DO I CONTACT LADYBUG JUNCTION?

 

EMAIL

Feel free to use the CONTACT US link to send us an email using our form, or email us at info@ladybugjunction.com.

PHONE

We can be reached by dialing 412-719-6971. If we don't answer, please leave us a message and we'll call you back promptly. We are available to return calls Monday thru Friday 10:00-5:00 eastern standard time. Please be sure to include your name, phone number, best time to reach you, and your specific questions so we may best assist you when returning your call. 

TELEPHONE SOLICITATION WILL NOT BE ACCEPTED!

We DO NOT ACCEPT PHONE SOLICITATIONS. Our phone line is for our customers only. Although we appreciate the fact that you wish to contact us and provide your product, we are also working to provide a product to our customers. Unless our staff has requested that you contact us directly, you do not have our permission to provide a cold call solitation of any fashion using our phone number.

DO YOU SHIP INTERNATIONALLY?

At this time we only ship to United States addresses. 

BEDDING SIZES - WILL THE QUILT FIT MY BED?

With new mattresses with different sizes the market today, it's difficult to know what size will be the best fit. The best way to find the right size is to properly measure your mattress.  To do this, remove all linens. Measure the length of the mattress from left to right, and then head to foot.  Quilts measurements are typically the width (left to right) and then the length (head to foot).  From the top corner of the mattress, now measure down towards the floor where you would like the drop to end. Typically you want to end slightly lower than where the mattress touches the box spring if you are using a bed skirt, to the floor if not using a bed skirt.  Most beds require a minimum of a 14in drop.  By taking your width measurement, add the drop 2 times for the sides (ex King: 72+14+14), and then take your head to foot measurement and add 1 drop time for the foot of the bed (ex King: 80+14).  This gives you an idea of the minimum measurement you'll need when ordering.

DO YOU STOCK ALL ITEMS?

One of the most annoying things to deal with is ordering an item from an online retailer and then being notified a week later that your item is out of stock. We feel your pain and have had the same experiences, therefore we work very hard to ensure that the items that you are ordering are in stock and available for shipment. When an item goes out of stock, we do our best to update our website letting you know that the item is not currently available. 

Some of our items do take a little longer than the standard 48 business hour processing and will be noted as such near the Add to Cart button.

During the busy holiday season there is always a chance with the rush that an item may fly off our shelves before we can update the page. We will notify you within 24 business hours from receipt of your order regarding any delays. If we run out of an item we will notify you of when it will return. In the rare case that an item is discontinued during the process of your order, we will do our best to help locate the item from another retailer for you.

DO YOU HAVE A PRINT CATALOG?

We DO NOT offer a printed catalog. Our website is our online catalog offering the most up to date information and detail of our product line. We do send mailings via email to opt-in customers offering information on upcoming product lines, sales, and events. To make sure that you’re receiving our emails simply use the CREATE ACCOUNT button above to opt into our email service. Additonally we have perks for return customers who maintain an account with us so you'll want to make sure that you're connected with us.

Click Here to Create an account to Save.

DO YOU OFFER WHOLESALE?

We DO NOT offer wholesale, we are an online specialty retailer of fine bedding and gifts, we are not licensed to offer wholesale.


PRIVACY POLICY / PROTECTION OF PERSONAL INFORMATION

Privacy Policy: Ladybug Junction will not share or sell your personal information with any party.  Your privacy is important to us. When your name, address, and email address are provided to us, we will not share this information with other companies other than for shipping purposes and will never share financial or personal information about you or your household. We wouldn't want information shared about our family members and share the same feelings about our customers.  Our payment processor is Paypal. Please also feel free to review PayPal's privacy policy : Click Here. 

Protecting your personal information: Ladybug Junction uses PayPal for it's merchant services.  PayPal was built to keep it's customers and sellers information safe and secure. Whether using your own PayPal account or paying with a credit card your information is completely safe, secure, and encrypted. With PayPal, your credit information is submitted and protected using the highest level commercially available encryption. Your credit card is processed through PayPal and the only information that Ladybug Junction is provided is information pertaining to shipping your purchased items. Ladybug Junction is never provided your credit card information unless you provide it directly to us via via phone order.

 

 

 

WHERE ARE YOUR CONTEST RULES?

Contest Rules can be found on our website here: https://www.ladybugjunction.com/contestrules

 

 

IS ONLINE ORDERING SECURE?

Yes! Ladybug Junction is pleased to offer our customers secure online shopping using PayPal Merchant Services. We are a verified member of PayPal as well as a member of the PayPal shops. Simply make your selections online using the add to cart buttons or review your order by selecting the view cart botton. Once you have made your final selections, simply use the checkout button at the top of the page to complete your purchase online. Ladybug Junction accepts Visa, MasterCard, American Express, Discover. If you wish, you may also use your PayPal account, however you DO NOT need to have a PayPal account to order. PayPal is simply our payment processing firm.

HOW DO I CANCEL AN ORDER?

ALL CANCELLATIONS MUST BE IN WRITTEN FORM.  EMAIL CANCELLATIONS ARE ACCEPTABLE.  

We process orders promptly so often cancelation isn't possible once orders are placed, however we will do our best to stop an order when we are able. 

In the event of a cancellation after shipment, the buyer may refuse the shipment, however a 20% restocking fee and freight charges will be applied prior to buyer refund.

HOW ARE ORDERS SHIPPED?

ALL orders are shipped using 1 of the following :  FedEx Ground, UPS Ground, UPS SurePost or United State Postal Priority Mail. 

Ladybug Junction does it's best to ship orders within 48 business hours from receipt of order. Ladybug Junction ships Monday thru Friday with the exception of holidays. Some products take longer to ship and will be noted in the product section near the Add to Cart button. If nothing appears then standard shipping will occur.

Once shipped, the above services take anywhere from 3-7 business days to make it to your destination address. Ladybug Junction will update your order once the order ships and you will receive a system generated email with tracking number and servicer. If you do not receive an email within 3 business days after posting your order, please feel free to contact us using our contact form or at info@ladybugjunction.com for further information.

 

HOW CAN I HANDLE AN ITEM THAT IS DAMAGED UPON RECEIPT?

Claims must be reported by phone or email within 10 days from receipt of order. Please keep all packaging and damaged items as the shipping company may need to review the damaged items and packing. Please feel free to us our contact us form or email us at info@ladybugjunction.com with the specifics of the damages.

 

 

HANDCRAFTED ITEMS STATEMENT

We offer handcrafted imported and American made products. Articles are subject to some variation in size/shape/color.


WHAT IS YOUR RETURN POLICY?

Ladybug Junction feels confident that the products offered are of the highest quality.  If for any reason you are not fully satisfied with your purchase, we will gladly exchange or refund your payment excluding shipping costs within 30 days from the date of delivery based on the below terms.  If the product is defective, we will replace the item or refund your payment whichever you choose. 

RETURN AUTHORIZATION is required for any return. To apply for a Return Authorization please email info@ladybugjunction.com with your request. All requests must be made in writing to info@ladybugjunction.com for your security as well as ours. Packages received without a return autorization presented by Ladybug Junction will be declined and returned to sender.
Full instructions will be provided in the return authorization including Shipping Address, Shipping Charges, as well as information provided below. As items are shipped from different warehouses return addresses vary which is why we do not publish the address here.

TERMS OF RETURNS
-Items must be returned unwashed and unused. Washed bedding will not be accepted. 
-Items must be returned in original packaging unopened. Items not returned in original retail packaging cannot be resold as new, therefore a 15% restocking fee will be applied to the return if received without original packaging or visibly opened. 

HOW TO RETURN
Upon receipt of your RETURN AUTHORIZATION from info@ladybugjunction.com, please feel free to return items in original retail packaging, unwashed, unused for a full refund minus shipping costs within 30 days from receipt of the email. 
Feel free to use the shipper of your choice at your expense, however for your return protection we recommend that you insure the package for the full value of your original order. We certainly hope this is not the case, however if your return is lost or stolen you will need to file a claim with the shipping company and having an insured package will result in your reimbursement from them.

RETURN RECEIPT AND PROCESSING
Please allow 1-2 business days for return processing. We process returns Monday thru Friday. Upon receipt and confirmation that items meet the above terms we will process a refund minus the original cost of shipping. Where Free Shipping was offered, returns are also Free.


DO YOU CHARGE SALES TAX?

ALL Pennsylvania residents are subject to a 6.00% sales tax.  Ladybug Junction is located in Allegheny County and is required to charge an additional 1.00% for a total of 7.00%.



God's Word - For God so loved the world that He gave His one and only Son, that whoever believes in Him shall not perish but have eternal life. John 3:16