Ladybug Junction feels confident that the products offered are of the highest quality. If for any reason you are not fully satisfied with your purchase, we will gladly exchange or refund your payment excluding shipping costs within 30 days from the date of delivery based on the below terms. If the product is defective, we will replace the item or refund your payment whichever you choose.
RETURN AUTHORIZATION is required for any return. To apply for a Return Authorization please email firstname.lastname@example.org with your request. All requests must be made in writing to email@example.com for your security as well as ours. Packages received without a return autorization presented by Ladybug Junction will be declined and returned to sender.
Full instructions will be provided in the return authorization including Shipping Address, Shipping Charges, as well as information provided below. As items are shipped from different warehouses return addresses vary which is why we do not publish the address here.
TERMS OF RETURNS
-Items must be returned unwashed and unused. Washed bedding will not be accepted.
-Items must be returned in original packaging unopened. Items not returned in original retail packaging cannot be resold as new, therefore a 15% restocking fee will be applied to the return if received without original packaging or visibly opened.
HOW TO RETURN
Upon receipt of your RETURN AUTHORIZATION from firstname.lastname@example.org, please feel free to return items in original retail packaging, unwashed, unused for a full refund minus shipping costs within 30 days from receipt of the email.
Feel free to use the shipper of your choice at your expense, however for your return protection we recommend that you insure the package for the full value of your original order. We certainly hope this is not the case, however if your return is lost or stolen you will need to file a claim with the shipping company and having an insured package will result in your reimbursement from them.
RETURN RECEIPT AND PROCESSING
Please allow 1-2 business days for return processing. We process returns Monday thru Friday. Upon receipt and confirmation that items meet the above terms we will process a refund minus the original cost of shipping. Where Free Shipping was offered, returns are also Free.